Dealer Warranty Specialists

Your claims are coded and processed daily.  Every single claim, including PDI's are run through NNA.net to be checked for mileage progression errors, missed campaigns and repeat repairs. 

Our goal for every dealership is to have zero suspended claims at months end.  Claims over 30 days old which kill your warranty index score do not happen with us. There is simply no reason to ever have a 30 day old claim.

In the past, have campaigns not been done on a vehicle because NNA.net was not checked?  Not only do we send you an email letting you know, we can send the customer a postcard to let them know to return to your dealership so that it is done.

Following the APRM will keep your warranty index low.  With knowledge of Nissan repair procedures, we alert you of any deviation from Nissan policy.  We work with your staff to review any procedural issues. 

By keeping the warranty index low, you can self authorize goodwill claims up to $500.  Sure goodwill claims over that amount still need the Nissan manager's authorization, so we will email the rep letting them know of a claim for their authorization.

A list is provided daily with paid claims which can be filed.  We can also post daily credit memos and provide you with parts scrapping lists. 

With Dealer Warranty Specialists, your service manager can now focus on growing your customer pay service work.  We do not get in the way, call in sick or have an attitude.

We handle most DMS programs including Reynolds & Reynolds, ADP, Dealertrack and Auto/Mate.  Accounting is posted daily and warranty payroll provided as needed by our clients.